Learning From Incidents (LFI) Coordinator
Location: Ras Laffan, Qatar
Employment Type: Permanent
Role Overview
The Learning From Incidents (LFI) Coordinator is responsible for driving continuous improvement in safety performance by promoting a strong learning culture across the organisation. This role ensures that insights from incidents, near misses, and unsafe conditions are effectively captured, analysed, and translated into actions that improve safety, reliability, and efficiency.
Key Responsibilities
LFI Process Management and Improvement
- Manage the end-to-end Learning From Incidents process, from reporting through to implementation and performance tracking.
- Maintain and enhance the incident management system to ensure accuracy, quality, and effective reporting.
- Monitor and evaluate the effectiveness of corrective actions and identify opportunities for improvement.
- Develop, update, and implement LFI standards, procedures, and best practices in collaboration with subject matter experts.
- Coordinate improvements to LFI tools and software, including user testing and stakeholder feedback.
- Prepare and issue safety notifications, bulletins, and awareness communications following incident reviews.
Incident Investigation and Analysis
- Facilitate and support incident investigations and root cause analysis.
- Ensure that investigations are completed on time and corrective actions are implemented promptly.
- Monitor compliance with investigation standards and reporting requirements.
- Review and validate incident data, ensuring accurate classification and reporting.
- Analyse trends and identify recurring issues or systemic risks.
Communication and Dissemination
- Prepare and distribute reports and presentations on incident trends, key learnings, and program outcomes.
- Communicate lessons learned across departments and functions to encourage proactive safety improvements.
Implementation and Coordination
- Coordinate implementation of corrective actions and verify completion with relevant departments.
- Align LFI initiatives with risk assessment and change management processes.
Training and Development
- Develop and deliver LFI training sessions to enhance investigation and analysis capability across the organisation.
- Coach and influence leaders and teams to promote an open and learning-focused culture.
Knowledge Management
- Maintain a central repository of incident data, learnings, and best practices.
- Ensure organisational learning is captured and accessible for future reference.
Facilitation and Leadership
- Lead review panels and workshops to discuss findings and ensure collaborative learning.
General Responsibilities
- Follow company safety, quality, and environmental policies at all times.
- Identify and support opportunities for continuous improvement.
- Collaborate with internal teams to promote compliance and accountability.
- Support national workforce development initiatives where applicable.
Key Performance Indicators
- Timely closure of incidents and actions.
- Reduction in recurrence of similar incidents.
- Increased employee engagement in the LFI process.
- Timeliness and quality of reports and communications.
- Positive stakeholder feedback and improved safety performance metrics.
Qualifications and Experience
- Bachelor's degree in Safety Management, Engineering, or a related discipline.
- Professional certification in incident investigation, process safety, or occupational safety (e.g. NEBOSH, CSP, or equivalent).
- Minimum of 5 years of experience in safety management, incident investigation, or a related area.
- Proven track record in implementing and maintaining LFI programs.
- Experience conducting root cause analysis and facilitating investigations.
- Strong analytical and problem-solving abilities.
- Competent in data analysis and the use of safety management systems or incident databases.
- Experience developing and delivering training sessions.
Skills and Competencies
- Strong understanding of safety management systems and risk assessment methodologies.
- Excellent communication and interpersonal skills.
- Proficient in data analysis, report writing, and presentation.
- Ability to influence behavioural change and drive improvement initiatives.
- Solid technical, analytical, and organisational skills.
- Committed to continuous learning and safety excellence.
Working Environment
Office-based position in a fully air-conditioned environment.
Standard working hours apply, with occasional site visits as required.